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How video insight can help reduce delays in express logistics

Remember when pizza chains ran the “30 minutes or it’s free” guarantee? That kind of promise totally changed how people think about delivery timelines — and brought forward the importance of driver and public safety in express logistics.

Since then, the bar has been getting higher. E-commerce apps now promise same-day delivery, with groceries and appliances often landing at your doorstep in under 10 minutes. In the race to meet rising customer expectations, speed and safety have become the ultimate brand differentiators.
If you handle day-to-day operations in this sector, you know how stressful this is: the constant pressure to meet delivery schedules while juggling a dozen moving parts. Traffic congestion, warehouse delays, route deviations, driver fatigue, vehicle breakdowns.
Of course, these days you have telematics data to help you out. But what do you do when data alone can’t tell the full story?

What your data isn't telling you

You already have GPS tracking. You can see exactly where every vehicle is, how long it’s been idle, and whether it’s following the planned route.
But let’s say you notice one of them is parked at the same spot for 40 minutes. Your dashboard says it’s “idle.” That’s helpful, but it doesn’t tell you why it stopped.
Was it a breakdown? Traffic? A driver issue? Something else? Now you need to figure out what the problem is — but you’re racing against the clock. If you could just spot it quickly enough to fix it before it slows down your entire operation, it would make a huge difference. That’s usually the challenge nowadays: we can see what’s happening, but not always why.
the light trails on the street in shanghai china

So, what do you need to see the full picture?

No algorithm can provide the full context unless you have eyes on the road. That’s the power of video insight: it’s like your dashboard has a pair of eyes and a seat inside the driver’s cabin. Suddenly, all those data points start to make a lot more sense. And that’s why AI-powered video telematics solutions like our Video Management Solution (VMS) can make all the difference.

You can deal with unauthorized stops as they happen, instead of discovering them hours later. If a vehicle takes a detour, you’ll know what caused it right away.
“But doesn’t a dashcam do the same thing?”

Dashcams can give you a look into what’s happening in your vehicle — but only after the fact, and only if you have the time and resources to search through hours of footage. AI-powered video telematics is different. With our VMS, you don’t just mindlessly record footage. You get insight. You get a more proactive approach to safety. You get targeted, event-based alerts — like when a driver is distracted or fatigued — so you can step in before it becomes a safety issue. When a breakdown or accident occurs, you get eyes on the situation instantly, so help can be dispatched without delay. You also get every incident recorded and categorized in a video library for easy retrieval if ever needed for insurance or legal purposes.

At the end of the day, you get to understand the bigger picture of your operations. In express logistics, deliveries don’t just rely on drivers being fast or lucky. They rely on the people who manage it being informed, responsive, and in control.
Fleet of trucks driving on a highway, symbolizing the need to understand more than just GPS tracking data.

Our VMS helps you see the story behind every stop, every delay, and every route deviation. It turns raw data into understanding, so you can act before small issues snowball into big disruptions, ultimately helping you keep deliveries on schedule, drivers safe, and operations running smoothly.

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