As a leader in European transport and trailer rental, ICTS Group strives to go beyond traditional fleet management by delivering added value to its rental customers. To achieve this, they needed a partner capable of providing reliable and future-ready technology to enhance operational efficiency and deliver an exceptional customer experience.
SCALAR’s orchestration platform
In 2023, ICTS Group began piloting SCALAR’s orchestration platform, including trailer connectivity devices and trailer-specific subscriptions. SCALAR’s global reliability, innovative technology, and competitive pricing stood out as the perfect match for ICTS’s vision of creating a differentiated value proposition for its customers.
Delivering tangible value to rental customers
By implementing SCALAR, ICTS Group has elevated its rental offerings. The new platform provides their customers with access to a dependable and feature-rich next-gen fleet management system, improving operational efficiency. This added value has enhanced customer satisfaction and loyalty, positioning ICTS as a forward-thinking leader in the rental market. Stakeholders, especially trailer renters, have warmly embraced these new capabilities, recognizing the tangible benefits they bring.
Strengthening long-term collaboration and expanding value-added services
As a long-time customer of ZF through WABCO trailer repair services, ICTS Group has seamlessly integrated SCALAR into its operations, reflecting its commitment to innovation and continuous improvement. The company also plans integrating advanced features such as Tire Pressure Monitoring System (TPMS) and temperature regulation, ensuring ICTS stays ahead of the curve with future-proof solutions that anticipate customer needs.
ICTS’ dedication to adding value for their customers doesn’t stop there. The company continues to expand its digital offerings, introducing SCALAR to a growing number of rental customers and exploring deeper integrations with its rental and maintenance software.
“SCALAR empowers us to provide exceptional added value to our rental customers, offering a reliable and innovative next-gen fleet management solution that sets us apart in the market. It’s the perfect partner in our journey of continuous improvement.”